Privacy Policy

Scope

This Privacy Policy applies to the Ramex ProFix website, online repair-request form, Customer Support communications, technician workflow, and related appliance-repair services. By using the website or submitting information, you acknowledge the practices described below.

Information we collect

We collect information you provide when requesting or receiving service.

• Contact information, including your name, telephone number, and email address.
• Service-location information, including the street address, unit number, city or service area, and ZIP code.
• Repair-request information, including appliance type, brand, reported problem, preferred appointment date and time, and any photographs you choose to upload.
• Communications, appointment updates, technician notes, service status, and other information related to your request.
• Basic technical and security information, such as IP address, browser or device information, timestamps, and form-submission activity used for operation, security, and spam prevention.

How we use information

We use information to review repair requests, verify service coverage and availability, contact customers, schedule and dispatch technicians, diagnose and provide service, maintain service records, send transactional notifications, prevent misuse, improve the website, and comply with legal obligations.

How information is shared

We may share information with authorized Ramex ProFix support representatives and the technician assigned to the request. We may also use service providers that support website hosting, email delivery, maps, file storage, security, and other business operations. These parties receive information only as reasonably necessary for their role.

We may disclose information when required by law, to protect customers or the business, to investigate fraud or security concerns, or as part of a merger, sale, financing, or transfer of business assets. Ramex ProFix does not sell or rent customer personal information.

Photos and uploaded files

Appliance photos are optional and are intended to help Customer Support and technicians understand the reported issue. Do not upload identification documents, payment-card information, financial records, medical information, photographs of people, or other unrelated sensitive content.

Cookies, logs, and third-party services

The website and its hosting platform may use cookies, session data, and server logs needed for security, performance, administration, and sign-in functions. Interactive maps are provided through Google Maps and may be subject to Google’s own privacy practices. Following a third-party link or using a third-party service is also subject to that provider’s terms and policies.

Data retention and security

We retain information for as long as reasonably necessary to provide service, maintain business and warranty records, resolve disputes, prevent fraud, and meet legal or accounting obligations. Retention periods may vary by record type.

Ramex ProFix uses administrative and technical safeguards intended to protect information, including role-based staff access and protected booking records. No website, transmission method, or storage system can be guaranteed completely secure.

Your choices and requests

You may contact Ramex ProFix to request access to, correction of, or deletion of personal information associated with a repair request. We may need to verify your identity and may retain information when reasonably required for legal, accounting, warranty, fraud-prevention, or recordkeeping purposes. You may opt out of nonessential marketing communications, if any, while continuing to receive service-related messages.

Children’s privacy

This website and its repair-request form are intended for adults and are not directed to children under 13. Children under 13 should not submit personal information through the website.

Changes to this policy

We may update this Privacy Policy as the website, services, or legal requirements change. The revised policy will be posted on this page with a new effective date.

Contact Ramex ProFix

Questions about this policy may be sent to ramexprofix@gmail.com or discussed by calling (407) 455-4545.