Terms & Conditions

Acceptance of these terms

By accessing this website, submitting a repair request, or using the website’s communication tools, you agree to these Terms & Conditions and the Privacy Policy. If you do not agree, do not use the website or submit information through it.

Who may use the website

You must be at least 18 years old and legally able to arrange service for the property and appliance identified in the request. If you act for a property owner, tenant, employer, or other organization, you represent that you are authorized to do so.

Appointment requests and confirmation

An online submission is a request, not a confirmed appointment. Customer Support must verify the service location, availability, requested time, and other details before an appointment is confirmed. Same-day and next-day service may be available but is not guaranteed. Arrival times and service windows may change because of traffic, earlier jobs, parts availability, weather, safety conditions, or events outside reasonable control.

Service area

Ramex ProFix primarily serves Orlando, Kissimmee, St. Cloud, and surrounding Central Florida communities. Submission of a request does not guarantee that a location or appliance is within the available service scope.

Service-call fee, estimates, and authorization

The website currently displays a service-call fee of $59. Customer Support will confirm the fee that applies to the appointment. Any relationship between the service-call fee and later repair charges will be explained before service.

A technician may need to inspect or diagnose the appliance before providing a repair estimate. Parts, labor, taxes, and other approved charges may be additional. No repair beyond the authorized scope should begin until the customer or an authorized representative approves the estimate.

Customer responsibilities

You agree to provide accurate contact, address, appliance, and problem information; ensure that an adult authorized to approve service is present or available; provide safe and reasonable access to the appliance; secure pets; disclose known hazards; and follow reasonable technician safety instructions. Additional work may be required when an appliance is inaccessible, improperly installed, unsafe, modified, or affected by conditions outside the appliance itself.

Cancellations, access, and rescheduling

If you need to cancel or reschedule, contact Ramex ProFix as soon as possible. Any applicable cancellation, no-access, or no-show charge must be communicated before it is imposed. Ramex ProFix may pause or decline service when access is unavailable, conditions are unsafe, information is materially inaccurate, or the requested work is outside the available service scope.

Photos, messages, and acceptable use

You retain ownership of content you submit. You grant Ramex ProFix permission to use that content only as reasonably necessary to review the request, communicate with you, provide service, maintain records, and protect the business and its users.

You may not submit unlawful, deceptive, abusive, infringing, malicious, or unrelated content; attempt unauthorized access; interfere with the website; impersonate another person; submit requests without authority; or use automated methods to spam or overload the service.

Website information and third-party services

Website content is provided for general information and scheduling convenience. It does not replace an on-site diagnosis, a written estimate, repair authorization, manufacturer instructions, or professional safety advice. References to appliance brands do not imply manufacturer affiliation or authorization.

The website may link to or use third-party services such as maps, hosting, or email delivery. Ramex ProFix is not responsible for third-party content, availability, or privacy practices.

Warranty and service documents

Eligible completed repairs may include written warranty coverage. The repair authorization, invoice, and written warranty provided for a particular job control the scope, duration, exclusions, and claim process for that repair. If these website terms conflict with a signed service document for a specific job, the signed service document controls for that job.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the website is provided on an “as available” basis without a guarantee that it will always be uninterrupted or error-free. Ramex ProFix is not responsible for indirect, incidental, special, or consequential loss arising solely from use of, or inability to use, the website. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Governing law and general terms

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These terms, together with the Privacy Policy and any job-specific service documents, form the applicable agreement for use of the website and the requested service.

Changes to these terms

Ramex ProFix may update these Terms & Conditions as the website, services, or legal requirements change. Updated terms will be posted on this page with a new effective date and apply prospectively.

Contact Ramex ProFix

Questions about this policy may be sent to ramexprofix@gmail.com or discussed by calling (407) 455-4545.